3/9/2023 0 Comments Ancora pain recovery“They didn’t say a lot about what was happening,” Duvall said, describing her final phone call with Data File. Data File gave her a phone number for the CPS legal department, but no one has answered her calls. Some former CPS patients, including Duvall, were told their requests for medical records were automatically forwarded to another company, Data File, that was supposed to release the documents on CPS's behalf.ĭuvall said she communicated with Data File about her medical records for several weeks before the company said in late-August that it was no longer working with CPS. so it’s a big deal that doctors around here can’t get records from our clinic.” “You either have to go 70 miles one way or 70 miles another way to get to another one in a bigger city, and a lot of places are already filled up. “We were the only full-time pain management clinic in McComb,” Robinson said. She has also been called by three local doctors who want to treat an ex-patient but can't obtain their records. Melissa Robinson, 43, who formerly worked at a CPS clinic in the small town of McComb, Mississippi, said she has talked with several former patients who have been unable to obtain new prescriptions. The medical record problem reaches beyond Tennessee, too. "(CPS) did a terrible thing to their patients by not giving them any advanced notice." Patients in other states left stranded “I have a 95-year-old grandmother and a 75-year-old mother who I help take care of, and this has put so much pressure on me that it is almost unbearable sometimes," Brown said. Federal officials are also conducting a separate, civil investigation into the company’s financial operations. Some pain management experts worry the industry doesn’t have enough capacity to absorb the patients CPS left behind, and desperate patients who can't find a new source of prescription opioids may resort to heroin, which is a similar drug but far more addicting and dangerous.Īdditionally, John Davis, the former CPS chief executive officer, is being prosecuted for allegations of health care fraud. CPS treated more than 48,000 people a month, and many of those ex-patients are now looking for new prescriptions in a state that has becoming increasingly suspicious of chronic pain patients and opioid prescriptions. "They just can’t do this to people."įormer patients being stranded without medical records is just one of the lingering challenges from the closure of CPS, which shut clinics with little warning to customers or employees on July 31. “In order to go to another pain management clinic – which I have to do – I have to have all my records," Duvall said. Now, it appears no one is left to help ex-patients. The cause of the medical record breakdown, at least in part, is a falling out between CPS and another company hired to process records after the clinics closed.
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